Dear Cobo Users,

To further enhance account security and improve service response efficiency, Cobo is excited to announce the official launch of our brand-new Tickets Portal — a secure, efficient, and transparent platform tailored for our valued users.This upgrade marks a shift from traditional communication methods that carry potential security risks and information asymmetry, providing a smarter and safer way to resolve issues.

✨ The new Tickets Portal brings four major improvements to your service experience:

1. Enhanced Identity Security

Submit tickets via your Cobo Portal account. The system automatically identifies your organization and account details, effectively preventing impersonation, misjudgment, and data leaks.

2. Faster, More Professional Responses

Tickets are centrally managed and routed to the most suitable support team by the system. This ensures professional and timely responses from specialists best suited to handle your issue.

3. Full Transparency with Real-Time Tracking

Each request generates a unique ticket ID.  You can log in to view the status and progress at any time.  Key updates are also sent via email, eliminating the risk of missing messages in group chats and enabling complete issue resolution visibility.

4. Historical Records & Knowledge Reuse

The system automatically archives all past tickets, allowing you to reference and audit previous issues. This boosts handling efficiency for similar future issues and supports a standardized service process.

We sincerely invite you to experience our new Tickets Portal and enjoy a more streamlined and responsive support experience.

Access the Tickets Portal:

Production: https://www.cobo.com/zh/help-center

Development: https://www.cobo.com/zh/help-center?env=production_dev

Need help getting started?
Refer to the Tickets Portal User Guide for step-by-step instructions：https://help-center.cobo.com/en/articles/11616507-cobo-tickets-portal-user-guide

Thank you for your continued support of Cobo. If you have any questions, feel free to contact us at any time.

Cobo Support
July 22, 2025